FAQs                                                                                              913-908-4879

Renting items with reallyclassglass.com is really easy.

1. Find the item you want to rent and call about availability.  We’ll even ask the intelligent questions necessary to match you up to the correct lens or lenses depending on the types of photography you are planning to complete. Read the rental agreement. We need you to really read the agreement.  Unlike the software agreements we all blow through, theses are our lenses and when you rent them from us, we want you to understand and agree that you are responsible for them. Tell us what you want, arrange payment and sign the rental agreement. We will need to have a scan of your driver’s license and a scan of both sides of your credit card.  By requiring both sides we are able to view your signature and make sure it matches the card holder.  Hey…if these were your lenses you’d do the same thing.

 

What and why we verify.

A professional website and business email tells us that you are legitimate, gmail accounts and non business websites will take longer to verify.  If you are not old enough to drive you’re not old enough to rent from reallyclassglass.

Can I extend my rental?

Yes, as long as we have remaining inventory or the lenses are not needed for scheduled destination workshops.

Is the equipment in good condition?

Absolutely, this is what we photograph with during our time in the field.  Before and after each rental we check each lens visually, test for focus and sharpness and take images with it.  We guarantee the glass is clear, the lens works normally and the images it takes are sharp.  The lenses are used regularly and there will be some scuff marks on the barrels.  Hey…they’re pro lenses and the barrels should look that way.

What if I think there is something wrong with the equipment when I start using it?

Call us, the phone will be answered from 6 AM to 11 PM Central Time.  Leave a complete message if we can’t answer the phone.  If you don’t have a cell phone (you’re the only one left in the developed world) get one silly. About 95% of the calls we get turns out not to be a problem.  We realize that something could happen in shipment (you’ve seen the UPS and throwing monkey commercials).  We will replace the lens within the limitations of our inventory.  If we cannot replace the lens we will refund the rental and shipping costs once you return the lens.

 

What comes with the equipment?

Us, if you are going somewhere we want to go!  Equipment comes to you as we received it from KEH and Nikon.

What if I damage the lens/camera body/support equipment?

Let us know immediately…do not try to fool us! Our contract states that if the item is broken you are responsible either for replacing it or paying for repairs unless you have purchased damage insurance.  If the item is not repairable we will charge you the cost of a used item (support equipment is difficult to find used) of comparable quality. We do not charge you for a new item price nor do we charge you rental while the item is being repaired as long as you tell us about the damage before you send it back.

What do you consider damage?

Any major scratches or scuff marks on the glass, impact to the body or the mechanicals, water or moisture damage.  Minor scuffs to the barrel or hood are considered normal use.  Because we believe filters degrade image quality and the main purpose they serve is to increase the camera retailer’s profit margin, we do not put filters on our lenses. Use common sense, think before you act and most of all treat the equipment as it was your own.  If you do not treat your equipment well then do not call us for rentals!

Can I take the equipment out of the United States?

Only if we go with you on your dime.

Shipping; all packages require a signature on delivery.

Our standard shipping is UPS/FedEx 2nd Day Air.  We ship hold for pickup items by FedEx to FedEx office (Kinko’s) locations and UPS stores.  Shipments to rural areas (yes, they still exist, my wife went to a one room school and family still live in rural Kansas) will go UPS.  The big brown truck will find you.

All packages will require a signature on delivery!!!

Nothing can be left on the porch, behind the door, with the gardener…Unless you want to place a deposit for the full replacement value of the items.  If anything disappears after the delivery is made, you bought it!

There is no delivery on Saturday or Sunday.

Unless you live in the Kansas City metro, area there is no, delivery/pickup on weekends.

How do I return the items?

A pre paid return shipping label will accompany your order.  Repack the equipment exactly as you receive it and take to the appropriate carrier.  We insist that you take the package to a manned facility and receive a receipt.  If you do not have a receipt you are responsible for the loss of the lens if it does not return.  Again, common sense.

How long does shipping take?

2nd Day Air takes 2 days.  Remember there is no delivery on Saturday so an order placed on Thursday arrives on Monday.

Can you ship to my hotel or resort?

The resort, yes, but only if you pay to have us join you.  But hotels usually have the language that anything taken from the baggage room isn’t their responsibility.  Please keep in mind the FedEx Office or UPS Office locations around the country.

Do you ship to APO boxes? 

Under certain circumstances.  Being a former army officer stationed in Europe for 4years I understand the needs of our servicepersons.  We will need to have your government or military email and ID, not gmail or yahoo accounts.

Can I pick up the lens in person?

Yes, if you are willing to drive, walk, take a train, bus or RV to the metro Kansas City area. Call 913-908-4879 and make the arrangements.  Please keep in mind we have families and other life obligations, but we will make every attempt to accommodate you …..and we would like to meet you in person.